Important Information - Detailed Medical Record Viewer Patient Information

slide 1

Ilex View Medical Practice


We will be holding clinics for eligible patients to receive both covid and/or flu vaccinations on the following dates:


THURSDAY’S downstairs at the hub from 29TH September – until late November (Subject to uptake) – 9.30am-3.30pm

SATURDAY 8TH October - in Practice - 9am-2pm

SATURDAY 15TH October – In Practice - 9am-2pm


Please call the practice to book an appointment or book your appointment using your text message invite (when received)


Additional clinics/sessions will also be held for patients who are only entitled to Influenza or wish to receive influenza only and for 2 and 3 year olds for children’s nasal flu



Pharmacy Minor Illness service

Did you know…?

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist. From the 7th March 2022 if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice. We think this is a good thing.

Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back. This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

If you wish to learn more about this service please see the Q&A section on the appointments tab!

Care Navigation

At Ilex View our receptionist's use a process called care navigation to arrange for you to see the best possible person, in the fastest time possible, to deal with your problem. The below  Q&A sessions may help answer some questions you may have regarding the process.

What is Care Navigation?

Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. It allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way. It is about offering patients choice and help to access the most appropriate service first which is not always the GP. It means that patients will find it easier to get a GP appointment when they need one.

Care navigators are receptionists and admin staff who have been given specialist training to help them direct patients to the right health professional first time.

For example, when a patient presents with symptoms that would be better dealt with by another service such as a pharmacist or optician, patients can be confidently offered these choices, allowing them to go straight to the service which best meets their health and wellbeing needs.

Definition of Care Navigation

“A person centred approach that uses signposting and information to help primary care patients and their carers move through the health and social care system as smoothly as possible to ensure that unmet needs are met.”

This means helping you navigate your way through the often complex health system by giving you as much information as possible to make your own decision and signposting you to the most appropriate health professional.

Why Care Navigation?

Across East Lancashire we are working hard to make sure that when people need to see a GP, they have access to one quickly and in a way that suits them, be that in person or over the phone.

Sometimes though, the GP isn’t really the best person to see. Patients could be seen and treated quicker by a nurse or a pharmacist for example and in some cases, the GP practice might not be the right place at all for the query. That's where care navigation comes in.

Care navigation supports practices and patients to make the best use of valuable NHS resources.

How does it work?

When a patient contacts the practice for an appointment, the care navigator will ask for a brief outline of the problem so they can identify the patient’s need. This will allow the care navigator to refer to information about services in the practice, other NHS providers and the wider care and support sector. Where appropriate, they will direct the patient to these services

You won’t be asked to divulge any personal or confidential information and you can refuse of course. Please be assured that if you need to see a GP, you will get to see a GP.

Care navigators will never try to diagnose your problem or offer you clinical advice; this new way of working is about offering you the choice to see other health professionals who will be more appropriate than the GP, and who may often be able to see you quicker and easier.

Their goal is to ensure that patients get the right care at the right time in the right place with the right outcome. For example, when a patient presents with symptoms that would be better dealt with by another service such as a pharmacist or optician, patients can be confidently offered these choices, allowing them to go straight to the service which best meets their health and wellbeing needs.

Welcome to Ilex View Medical Practice

Ilex View Medical practice was formerly known as Dr Bachh and Partners and has been based in Rawtenstall for over 30 years. We provide General Medical Services to over 8000 patients in the Rossendale Valley.

We are based in the purpose built Rossendale Primary Health Care Centre on the 1st floor. The building is served by excellent public transport links and also has a patient car park situated at the rear of the building.

Also based in the premises are:



(Site updated 27/09/2022)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website