Important Information - Detailed Medical Record Viewer Patient Information

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online.

NHS App and your NHS account - NHS (

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Our Data Protection officer is: Head of Information Governance MLCSU, Heron House, 120 Grove Road, Fenton, Stoke-on-Trent, ST4 4LX Tel 01782 916875

Please see our full Privacy Notice here Privacy Notice

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Reception team and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so. However you can now download the NHS app and have access to your full medical records. Contact reception to find out more.

Chaperone Policy

If you would like a chaperone to be present during your consultation please let the clinician or receptionist know.

Chaperone Policy


We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints form

Complaints leaflet (Brief overview)

Complaints Policy - Full

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.


Unfortunately we have a number of patients who do not attend appointments that they have booked. This causes a lot of time to be wasted. These appointments could have been used for another patient. Please see below the practice policy on lateness and also DNA.


Did Not Attend Policy

Test Results

If you have a test done (X-Ray, blood test, scans, swabs) you will need to ring for your results. Please see policy below.

Results Poster


Please see below a copy of our prescribing policy and also the good prescribing guidelines.

Repeat prescribing policy



Privacy Notice - Children

Privacy notice - adults



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website