Important Information - Detailed Medical Record Viewer Patient Information

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How do I register?

New patient registration, see the ‘what if I move house?’ Section of the FAQ to see if you live in the catchment area


How do I book an appointment or home visit?

Booking an appointment, if you have a preference of doctor please let our staff know before you book the appointment. 


Can I book an appointment online?

Yes, if you have already registered click here to book an appointment online.


How do I register to book appointments online?

Please come down to the practice in person and talk to one of our receptionists about getting a registration letter. You must bring photo ID


How to cancel an appointment?

If you are unable to attend your appointment for any reason please call ahead and cancel it. You can contact us over the telephone 01706335400; reply 'cancel' to your text reminder, in person, or online if you are registered. Click here for more information.


How do I obtain a sick note?

Click here, and select the 'Been off Work' tab.


How do I order a repeat prescription?

You are able to order your prescription via telephone between the hours of 11am - 2pm Monday to Friday. Please call the Practice on 01706 335400 and select option 2.

If you would like to order a repeat prescription, please submit your repeat prescription form to the surgery or pharmacy, use our online service, send it us by email at .


How do I make a complaint? 

Here at Ilex View we take all complaints very seriously. We will do our upmost to resolve any issues you may have.

You are welcome to discuss your non-clinical concerns with our Practice Manager (or Assistant Practice Manager) via telephone, email or an arranged meeting.

Please see the Practice Policies tab for a copy of our complaints policy.


What if I move house?

New patients can register from: Waterfoot, Newchurch, Rawtenstall, Crawshawbooth, Reedsholme, Goodshaw, Loveclough (up to Goodshaw Lane), Haslingden and Helmshore (following Helmshore road to the West and Green Lane to thew south). 

If you move within the boundary area, please ensure you advise us of your new address. If you move beyond the practice boundary, we may ask you to register at a new GP closer to your new address.

If you are unsure whether you are in our catchment area please see the map (below) or call us on 01706335400.


 *Area is only an approximation.


What is the EPS service?

The Electronic Prescription Service (EPS) is a service provided which allows you to 'nominate' your chosen pharmacy. To nominate a pharmacy you must do so at the pharmacy as we are unable to nominate for you here. Once nominated, your prescription will be sent directly to your pharmacy which means: you will no longer have to pick up repeats from the surgery, you cannot lose the prescription and items may be ready to collect up on your arrival. Almost all pharmacies are connected so finding your preferred one should be no problem.

This service does not change the way you order or request a prescription, and is not mandatory. 


Do I have to pay for my care?

Some services offered at the surgery do incur a cost such as certain travel vaccinations and reports. Further details and pricing can be found on the 'fees' tab, under further information.


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